Shipping Policy
We are committed to delivering your order quickly and reliably. Please read the following to understand our shipping options, timelines, and important terms.
Shipping Fee
Free worldwide shipping – no minimum order required.
Free shipping is available for standard delivery on all orders. If you choose an expedited shipping option, an additional fee may apply.
Total Delivery Time
We know you're eager to receive your order. Here's how long it will take:
Step 1 – Order Processing: We need 1–3 business days to prepare your order.
Step 2 – Shipping: Transit time depends on your location (see regional tables below).
Total = Step 1 + Step 2
Shipping Time by Region
The following are average transit times based on recent shipments (over the last 15 days). Actual delivery may vary by specific location and local conditions.
| Continent Overview (Standard / Expedited) | ||
| Continent | Standard Delivery Range | Expedited Delivery Range |
| North America | 5-10 business days | 4–7 business days |
| South America | 7–18 business days | Not available |
| Europe | 4–20 business days (most countries 5–10) | 4–6 business days (available for most countries) |
| Oceania | 5–10 business days | 5–7 business days (Australia only) |
Important Address Guidelines
To ensure safe delivery, please provide a complete and accurate address, including street number, building name/number, and any other relevant details.
We cannot guarantee delivery to APO, FPO, or DPO addresses. Please provide an alternative shipping address if possible.
If your address is incomplete or incorrect, our customer service team will contact you via email to verify or correct it.
Customer Responsibility & Refund Policy
We are not responsible for delivery failures caused by customer negligence, including but not limited to:
Incorrect shipping address, phone number, or recipient name
Failure to provide necessary delivery details
Unavailability to receive the package at the time of delivery
In such cases, refunds will not be issued. Please double‑check all delivery information before placing your order.
Order Corrections
If you notice an error in your order information, please email us immediately at support@lghstars.com with your order number and the correct details. We can only make changes before the order is shipped.
Potential Delays
Delivery times may be extended due to:
- Peak seasons and high parcel volumes
- Customs clearance procedures
- Severe weather conditions
- Public holidays
- Incorrect or incomplete shipping details
We appreciate your patience and understanding should such delays occur.
Contact Us
If you have any questions about shipping or delivery, please email us at support@lghstars.com – we’re happy to help.
Lghstars reserves the right to modify or interpret this shipping policy at any time.