Refund Policy

Shop with Confidence – Enjoy Hassle-Free Returns!

We want you to love your purchase, but we also understand that sometimes things don’t work out. Our return process is designed to be as smooth and transparent as possible.

 

Return Overview

Returns are accepted within 15 days from the date you receive your order.

Items must be new, unworn, unwashed, unaltered, and have all original garment tags attached

Returns that do not meet these requirements may be declined.

 

Return Fees & Eligibility

Return shipping is complimentary only for verified quality issues, including:

Manufacturing defects (e.g., fabric tearing, incorrect or missed stitching).

Production contamination.

Incorrect items sent.

For all other return reasons, the customer is responsible for return shipping costs.

 

Standard Return Process

 

Step 1 – Contact Us

Email us at support@lghstars.com with the subject line:

Return Request: #XXXXXX (Your Order Number)

Step 2 – Submit Your Request

- Please include the following details:

- Item name or SKU

- Reason for return or exchange

- A clear photo showing the garment tag attached

Step 3 – Receive Return Instructions

Our team will review your request and respond within 24–48 hours (slightly longer on weekends or holidays) with the authorized return warehouse address.

Step 4 – Ship Your Return & Share Tracking

Ship your return to the address we provide – do not use the address on the original shipping label, as that is a transit hub and cannot accept returns.

After shipping, please reply with the tracking number and carrier name.

Note: Returns without tracking may take longer to locate and delay your refund.

Step 5 – Inspection & Processing

Once we receive your parcel, please allow 7–10 business days for inspection. If multiple items are included, processing may take a bit longer.

 

Important Notes

Only one return request is allowed per order.

We have return warehouses located in the USA, UK, Australia, and Germany.

Always ship to the address we authorize – returns sent to the wrong address cannot be processed or refunded.

If you initiate a payment dispute, the refund process may be paused and take up to 60 days to resolve. We kindly recommend contacting us first – we’re here to help and can often resolve issues much faster.

 

Damaged, Defective, or Incorrect Items

 

If you receive an item that is damaged, stained, defective, or incorrect, please contact us within 48 hours of delivery and provide:

- Photos of the item(s) received

- The outer packaging

- The shipping label

- The QC sticker on the zip bag

The more details you provide, the quicker we can assist.

 

Where is My Refund?

Refunds are credited to your original payment method (original shipping fees are non-refundable).

Return shipping is currently not covered by us – you may choose any carrier.

If the return is due to customer preference or error, the customer bears the return shipping cost.

If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping.

 

Refund Timeline

After we receive your return, we will process the refund within 7–10 business days. You will receive a confirmation email once it's completed. Please note that your bank or payment provider may take additional time to reflect the credit.

 

Non-Defect Clarification

The following are not considered defects:

- Loose threads, raw edges, or normal fabric texture variations

- Slight color differences due to lighting or screen display

- Minor measurement deviations within design and manufacturing tolerances

- Damage caused by wear, washing, improper care, alteration, or misuse

- Personal preference issues (e.g., style, fit, or comfort)

 

If you have any questions, our support team is always ready to assist – just reach out!